Cancellation Policy

We understand plans change. Here's everything you need to know about cancelling an order at Game X.

Cancellation Window

• You may cancel your order within 24 hours of placing it, free of charge.
• After 24 hours, cancellations may not be possible.

How to Cancel

• Log in to your Game X account, go to My Orders, find the order you wish to cancel, and click "Cancel Order".
• Guest orders can be cancelled by contacting support@gamex.ae within 24 hours.

Cancellation After Shipping

• Once an order has been shipped, it cannot be cancelled.
• You may instead request a return after delivery — see our Return Policy for details.

Digital Products & Gift Cards

• Digital products and gift cards cannot be cancelled or refunded once delivered or activated.

Refunds

• Refunds for cancelled orders are processed within 5–7 business days to the original payment method.
• Cash on Delivery orders that are cancelled before shipment incur no charges.

Partial Cancellation

• If your order contains multiple items, please contact support@gamex.ae to cancel individual items before the order is shipped.

Contact

• For cancellation assistance, contact support@gamex.ae or call +971 56 100 0818.
• Our support hours are Sunday to Friday, 10 AM to 10 PM.